We don’t know when the COVID-19 pandemic will end, but if you have flights booked during this period, here are flights that are offering credit refunds or free change of dates.

Latest Update: 26th May 2020

COVID-19 has been declared as a pandemic and the Singapore Government has ramped up travel restrictions. MOH has also advised that Singaporeans should defer all travel overseas and stay home.

Looking Out Airplane Window - Covid-19 Pandemic

Needless to say, these measures have probably derailed your grand 2020 travel plans. But, if you’re unwilling to give up on your long-awaited grad or family trip, there’s a silver lining amidst the current situation.

Now, we’re not saying you should travel now-now and risk infection (safety is sexy, people). Rather, there’s no harm in dreaming and planning for future trips — especially with several airlines now offering travellers free flight changes. It’s something you can take advantage of, once the situation stabilises.

If you can’t wait to plan your next adventure out, here’s a summary of airlines that offer free date changes.

Disclaimer: Airline policies are accurate as of 26 May 2020. We will continue to update as the situation changes, but if you spot any outdated info, drop a comment below!

Flights Offering Free Date Changes

AirlineWaiver policies for COVID-19
(Accurate as of 26 May 2020)
Applicable for bookings on and before
British AirwaysChange fees on bookings made between 3 March to 31 Jul 2020 are waived.

Passengers can exchange their bookings for a voucher of the same value which can be used for future bookings. All vouchers are valid till 30 Apr 2022.
31 Jul 2020
Cathay PacificFree, unlimited changes to all new tickets issued until 30 Jun 2020. Fare and tax differences apply.

Travel must be completed by 30 Jun 2021.
30 Jun 2020
Delta AirChange fees on tickets issued on or before 30 Sep 2020 are waived. Passengers can also opt for eCredits which are valid till 30 Sep 2022.30 Sep 2020
EmiratesUPDATE: Emirates has resumed some outbound flights from the UAE to US, Europe and Australia.

Travel voucher or refunds issued to passengers with tickets issued on or before 30 Jun 2020 affected by the COVID-19 situation.
30 Jun 2020
Jetstar UPDATE: Flights remain suspended until 30 Jun 2020.

Travel credit vouchers issued to affected passengers and can be redeemed within six months of issue, for travel within 12 months of the booking date. Fare differences will apply.

Jetstar has also resumed temporary services to Manila, Bangkok and KL from 21 April 2020. This is only available to citizens and PRs who are returning home.
30 Jun 2020
Korean AirDate change fees waived for travel dates before 28 Feb 2021. Fare differences are waived, as long as it is in the same booking class and between the same cities.28 Feb 2021
Malaysia AirlinesFree, unlimited date change for bookings made on or before 31 Dec 2020.

Travel must be completed by 30 Jun 2021.
31 Dec 2020
QatarDate change fees waived for tickets booked before 30 Sep for travel up to 31 Dec 2020.

Alternatively, passengers can exchange their ticket for a travel voucher, which will be valid for two years. Passengers with cancelled flights will be issued a refund.
31 Dec 2020
ScootUpdate: Passengers affected by cancelled flights from now till 30 Jun 2020, Scoot is offering two options to claim a refund:
(1) A 100% refund via the original payment method, or
(2) A 120% refund in Scoot vouchers, valid for 12 months to make a booking at any time.

There will also be a free date change for all bookings made by 31 May 2020.
30 Jun 2020
Singapore Airlines & SilkAirUpdate: Singapore Airlines & SilkAir will operate a reduced flight schedule from May to Jun 2020.

Customers will receive a travel voucher if their flights are cancelled. If customers choose to retain their tickets as flight credits, they will receive bonus flight credits when making a new booking. Otherwise, customers can still opt for a refund.

Free, unlimited rebooking fees for all tickets issued on or before 30 Jun 2020. Fare differences may apply for the new flight itinerary.
30 Jun 2020

As with all policies, do read the fine print before booking or adjusting your flights. On top of the specific “travel by” dates, fare and tax differences may also apply for new changes.

Stay Woke, Stay Safe

Exploring Sultan Mosque in Kampong Glam - Covid-19 Pandemic

Can’t see the world? Explore Singapore!

As people who love to travel, the COVID-19 pandemic has left us feeling wander-lost. However, as the situation changes every day, having the flexibility to change our flights and travel plans offers the peace of mind we need in these uncertain times.

It’s not easy being travellers during the COVID-19 pandemic. The good news is, unlike our travel plans, our everyday lives don’t have to be put on pause.

Instead, you can enjoy local thrills like exploring our lion city or treating yourself to a sweet staycation after the circuit breaker measures end! Do remember to take the following precautions to keep you and your loved ones safe:

– Stay updated with the latest news.
– Maintain good personal hygiene: Wash your hands frequently with soap and water, and avoid touching your face.
– Practise social distancing and stay home.
– See a doctor if you’re feeling unwell.
– Cooperate with authorities if you have been issued a Stay-Home Notice, or have been quarantined due to contact tracing.


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