We don’t know when the COVID-19 pandemic will end, but if you have flights booked during this period, here are flights are are offering credit refunds or free change of dates.

Within the past week, COVID-19 has been declared as a pandemic and the Singapore Government has ramped up travel restrictions. MOH has also advised that Singaporeans should defer all travel overseas.

Looking Out Airplane Window - Covid-19 Pandemic

Needless to say, these measures have probably derailed your grand 2020 travel plans. But, if you’re unwilling to give up on your long-awaited grad or family trip, there’s a silver lining amidst the current situation.

Now, we’re not saying you should travel now-now and risk infection (safety is sexy, people). Rather, there’s no harm in dreaming and planning for future trips — especially with several airlines now offering travellers free flight changes. It’s something you can take advantage of, once the situation stabilises.

If you can’t wait to plan your next adventure out, here’s a summary of airlines that offer free date changes.

Disclaimer: Airline policies are accurate as of 23 March 2020. We will continue to update as the situation changes, but if you spot any outdated info, drop a comment below!

Flights Offering Free Date Changes

AirlineWaiver policies for COVID-19
(Accurate as of 23 March 2020)
Applicable for bookings on and before
British AirwaysAll change fees on bookings made between 3 March to 31 May 2020 are waived.

Alternatively, passengers can exchange their bookings for a voucher of the same value which can be used for future bookings. For more info, read here.
31 May 2020
Cathay PacificFree, unlimited changes to all new tickets issued between 9 March and 20 April 2020. Fare and tax differences apply.

The rebooking fee for specific bookings, made on or before 4 March, will also be waived. Read here for more info.
20 April 2020
Delta AirOne-time change fee for international flights booked between 1–31 March will be waived. Rebooked travel must begin before 28 February 2021.31 March 2020
EmiratesUPDATE: Passengers who are affected by travel bans and restrictions can opt to rebook or get a refund via a travel voucher instead. No show fees will be waived.

Change fees for any bookings made on or before 31 March 2020 will be waived.
31 March 2020
Jetstar UPDATE: All flights between 23 March–15 April 2020 have been suspended. Option to cancel your booking for a credit voucher if you have an existing ticket between 15 March–30 April 2020.

Free, one-time flight change for Jetstar Asia (3K) bookings made from 10–31 March 2020, for travel on or before 30 June 2020.

Alternatively, customers can request for a full refund in the form of a Jetstar travel voucher, which will be valid for six months.
31 March 2020
Korean AirReissue penalty for passengers who have entry restrictions due to COVID-19, for travel dates up to 30 June 2020, will be waived.

Those travelling to/from America (excl. Guam) are also eligible for reissuance penalty waivers. More info here.
30 June 2020
Malaysia AirlinesUpdate: Passengers who are denied entry to Malaysia will have a one-time date change fee waiver.

Date change fees for existing and new bookings made on or before 31 March 2020 will be waived.
31 March 2020
QatarDate change fees for passengers who have booked or will book flights for travel up to 30 June 2020, will be waived. Alternatively, passengers can exchange their ticket for a travel voucher, which will be valid for one year.

Note: For impacted Qatar flights to/from China, passengers have up to two free flight changes.
30 June 2020
ScootUpdate: Scoot will temporarily suspending flights. Affected passengers will receive a travel voucher on the unused portion of their itinerary.

Free, one-time date change for all new bookings made from 10 March to 14 May 2020.

Note: For those with existing bookings, refer to Scoot’s updated waiver policies here.
14 May 2020
Singapore Airlines & SilkAirUpdate: No-show fees for travel between 16–31 March 2020 will be waived. You can rebook your ticket to be open-dated via this online form.

Rebooking fees for all tickets issued before 31 March 2020, for travel up to 31 May 2020, will be waived.

New travel must be completed by 31 March 2021. Fare differences may apply for the new flight itinerary.
31 March 2020

As with all policies, do read the fine print before booking or adjusting your flights. On top of the specific “travel by” dates, fare and tax differences may also apply for new changes.

Stay Woke, Stay Safe

Exploring Sultan Mosque in Kampong Glam - Covid-19 Pandemic

Can’t see the world? Explore Singapore!

As people who love to travel, the COVID-19 pandemic has left us feeling wander-lost. However, as the situation changes every day, having the flexibility to change our flights and travel plans offers the peace of mind we need in these uncertain times.

It’s not easy being travellers during the COVID-19 pandemic. The good news is, unlike our travel plans, our everyday lives don’t have to be put on pause.

Instead, you can still enjoy local thrills like exploring our lion city or treating yourself to a sweet staycation — just remember to take the following precautions to keep you and your loved ones safe:

– Stay updated with the latest news.
– Maintain good personal hygiene: Wash your hands frequently with soap and water, and avoid touching your face.
– Practice social distancing and avoid crowded places.
– See a doctor if you are feeling unwell, and stay home.
– Cooperate with authorities if you have been issued a Stay-Home Notice, or have been quarantined due to contact tracing.
– If travelling overseas, check MFA for the latest travel advisory for your destination and e-register your trip.

Know of any airlines that are waiving change fees during the COVID-19 pandemic? Tell us in the comments below!


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